Senior Surveillance Operator
Description
Securing Every Moment, Protecting Every Game
Role Description:
As a Senior Surveillance Operator, you will monitor and analyze physical and online gaming environments, ensuring compliance with security protocols and industry standards. Your responsibilities include verifying incidents, analyzing roulette wheel deviations, and testing surveillance systems for bugs or performance issues. You'll create reports, maintain logs, and promptly report suspicious activities while collaborating with QA teams to enhance system reliability. This role demands strong analytical skills, technical proficiency, and the ability to operate effectively in a fast-paced, 24/7 environment.
Responsibilities:
- Incident Verification and Resolution: Analyze and verify studio-reported incidents, ensuring that they are resolved correctly and in a timely manner, while preparing assistance reports for potential disciplinary action or staff evaluations.
- Roulette Wheel and System Analysis: Perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring the integrity of gameplay, and operating security systems to monitor and maintain high levels of surveillance.
- Surveillance and Testing: Conduct routine and advanced testing of online gaming surveillance software, identifying any bugs, errors, or defects. Collaborate with QA teams and developers to ensure the accuracy and functionality of surveillance systems.
- Report Creation and Documentation: Develop and maintain comprehensive reports and logs, documenting all activities, incidents, and testing results to provide transparency and ensure proper recordkeeping.
- Premises and Online Security Monitoring: Perform physical inspections and monitor online platforms for suspicious activities, reporting violations to management immediately. Ensure the seamless operation of video monitor consoles and security devices.
- System Performance Monitoring: Regularly verify and validate the performance of the online gaming surveillance systems using test cases, recommending system improvements and updates based on the analysis of performance.
Requirements:
- Industry Experience: At least two years of experience as a Senior Surveillance Operator, specifically in the iGaming industry or with live products.
- Technical Proficiency: Ability to operate and maintain proficiency in surveillance software tools, including video monitor consoles and security devices.
- Analytical Skills: Strong ability to perform detailed analysis of roulette wheels and online gaming activities, identifying deviations and suspicious activity.
- Communication and Reporting: Excellent verbal and written communication skills in English, with the ability to create accurate reports and maintain logs.
- Shift Flexibility: Willingness to work flexible hours, including 8-hour shifts and weekends, to meet business needs.
- Software Knowledge: Proficiency in Microsoft 365 service suite for reporting, communication, and document management.
Nice to have:
- Advanced Roulette Wheel Expertise: Experience with technical analysis and calibration of roulette wheels to ensure gaming accuracy.
- Surveillance Technology Knowledge: Familiarity with advanced surveillance tools and software in the gaming industry for improved system performance.
- Language Skills: Fluency in an additional language, enhancing communication across teams and regions.
Benefits:
- Competitive Salary with performance-based bonuses.
- Paid Training to ensure you are well-versed in the company’s quality standards and procedures.
- Perks: Access to a variety of employee benefits, including gym membership and private health care.
- Career Development: Opportunities for growth within a leading international tech company.
Perks:
- Free daily meals.
- Gym benefit after 6 months.
- Shift allowances (100% for legal holidays, 25% for night shifts, 10% for weekend shifts).
- Private health care insurance.
- “Refer a Friend” Bonus.
- Career Development: Growth opportunities within an international tech company.
Ready to Elevate Your Career? Join ARRISE Today!
About Us
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Romania, India, Canada, and Bulgaria—we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.
#LI-ME1 #LI-ONSITE